General Conditions
These general conditions of contract (hereinafter, General Conditions) regulate the catalog of the products offered by ELEVEN OBI available on its website www.elevenobi.com
These General Conditions will be regulated by the provisions of the current legal regulations.
Intervening Parties
Selling Company
ELEVEN OBI S.L
AV GRAN VIA DEL SURESTE 42 BLOQUE B PISO 4D
28051 MADRID
B67789883
Contact
Email: hello@elevenobi.com
Phone
691764932
Schedule (M-F): 8:00 to 18:00
Client
The Customer may purchase the products from the catalog through a payment gateway with the purpose of finalizing online purchases. To do this, the Customer must fill out a contact form provided for this purpose on the purchase completion page. You must provide the following data: first and last name or company name, CIF / NIF / DNI, invoice address, delivery address, contact phone number and contact email.
This data will be processed in accordance with the provisions of these General Conditions and in the & quot; Privacy Policy & quot; section.
Process of purchase
Each product has a token containing the description of the same and its sale price with the current VAT included (21%). In the Canary Islands, Ceuta and Melilla the tax is set at 0%, since it is the Customer who assumes it and enters the corresponding administration.
The final purchase price of a product may vary due to the associated shipping costs and the payment method chosen. Always before confirming an order, the customer will be perfectly informed of all existing costs and exact prices, as well as the amount related to taxes.
In most cases the sheet of a product will have a photograph of the product, as well as its characteristics, which have been transferred by the manufacturer itself or in its defect from other publicly accessible sources. ELEVEN OBI reserves the right to modify at any time all information regarding the products displayed in this online catalog.
Acceptance of Purchase
It occurs at the time when the Customer gives his express consent, proceeding to the payment by one of the channels available at the time of purchase.
At the time of completing the order the customer enters into a contract to purchase products with ELEVEN OBI, acquiring the rights and commitments established in the applicable regulations and those set out in these general conditions of contract.
Payment of Orders
Orders will be paid by PayPal or credit / debit card.
Paypal
Integrated platform system PayPal. You must have a PayPal and an authorized means of payment on the platform. If you wish to pay by card, you must use the corresponding payment method.
Credit / debit card
Payment by credit / debit card is made via a Redsys virtual POS. By requesting this means of payment, you will be redirected to a page in a secure bank environment. This data is not managed on ELEVEN OBI servers. Once the payment process is complete, you will be redirected back to our website. If your payment is accepted you will be able to view the order details.
ELEVEN OBI reserves the right to expand or reduce the number of payment methods at any time without prior notice.
Delivery times for orders
The delivery times of orders depend on the availability of the product (s) that compose them. It can be in 48/72 hours, or 7 to 10 days for items that are not in stock and arrive in our warehouses soon.
However, this availability period may be changed in the event of simultaneous orders on the same product (s) in which the end of the product & # 39; s stocks entails. The new delivery time will be indicated to the Customer as soon as possible. If the end of stock is final, the Customer will be notified to choose a product other than similar characteristics and a price similar to that of the sold-out product, or cancel your order by returning the amount paid.
ELEVEN OBI will provide in each formalized order as much information as possible about the availability of the products.
Orders will be delivered by transport company to the delivery address indicated by the Customer and to the person who has established himself as recipient of them. This data will be entered on the delivery note of the transport company, which will also indicate the number of packages of the shipment, the total weight, the order number and the refund.
In addition to the packing slip, it will be delivered to the Customer with each order, either inside the shipping packaging, either together with the product shipped, a purchase invoice. In some cases, it will be sent via email or regular mail.
If at the time of delivery it is visible and clear, without the need to handle the shipping packaging or those of the product, that a product has defects caused by damage to transport or is appreciated, in the same way, an error in the goods received, the Customer must record it on the delivery note and communicate it to ELEVEN OBI (by email address hello@elevenobi.com) within fifteen (15) days of receipt of the order in order to indicate the return of the affected product and thus the replacement with a new one or the refund of the price paid for it. Or not accept it.
Defects caused in transport that are only appreciable after unpacking the product must be communicated within fifteen (15) days from the receipt of the order by e-mail to the hello@elevenobi.com address, indicating the damage caused to the product and urging the return of the product concerned and thereby the replacement with a new one or the refund of the price paid for it.
You have 15 days from the receipt of the product to make a return or exchange. You must ship to an address that we will provide to you and notify us of your return or exchange will within the period set out above. The costs that this may entail will NOT be covered by ELEVEN OBI except defective product or erroneous shipping.
If the product does not have any damages that prevent its sale as a new unit, that is, it has not been opened, you will be refunded the full amount you have paid or you will be exchanged for another new unit. If the product has been opened, no return or exchange of the product will be accepted.
Product Warranty
The legal guarantee framework (Law 23/2003, of July 10, on guarantees in the Sale of Consumer Goods) aims to provide the Customer with different options to demand the sanitation when the acquired good is not in conformity with the contract, giving him the option to demand repair or replacement of the good, unless it is impossible or disproportionate. Where substitution is not possible or fruitless, the consumer may require a price reduction or termination of the contract
Warranty cases shall not be accepted where the products have been opened for hygiene reasons.
Shipping Terms and Conditions
ELEVEN OBI will send orders by means of transport that is agreed with the customer, usually the collaborating company of ELEVEN OBI.
Shipping costs are not included in the price of the products, being visible on the purchase completion page after you have entered a billing / shipping address. In this way, the shipping costs will be provided to the customer prior to the formalization of the purchase and will be duly detailed on the invoice.
The shuttle service will include home delivery.
Dear customer, please be aware that orders outside the European Union might carry extra customs costs. These costs are local government costs outside of our control and they are the buyer’s responsibility. We are sorry for any inconvenience this may cause you.
In accordance with the provisions of the current legislation, the claim for damage or defect of the goods transported must be made within two weeks of receipt of the goods, unless the damage is evident at the time of receipt of the goods, in which case, the claim must be made at the time of receipt of the goods. After the terms expressed, no claim will be accepted against the state in which they were delivered.
All expenses arising from customer infringement, such as: erroneous data, unavailability for receipt of the goods, change of destination of the goods once shipped or others; must be paid exclusively by the customer.
Except for the end of stock and products on request, the items will be shipped immediately and you will have the product within the following deadlines.
EXPRESS MAIL TRANSPORT:
2 to 5 days on weekdays on the peninsula. Up to 7 days for other areas.
Returns
- We will accept the return of the goods when: The product shipped does not meet the customer & # 39; s expectations or does not correspond to the requested one, upon notification to ELEVEN OBI, having to return it to our warehouse at the expense paid by the customer. The return period in this case is fifteen (15) days from the date of receipt of the order, having to return it inside its original packaging, an opened and without damage to the product.
- In the event that the product has been opened during transport and the customer detects a significant deterioration or significant breakage, it must be notified to the carrier and its delivery is not accepted. ELEVEN OBI will pay the full amount of the goods and urgent transport.
Privacy policy
For more information on the privacy policy and the processing of your data by ELEVEN OBI, please and visit this page .
